Enterprise Office IVR includes any combination of the following options:*
Initial Greeting and Main Option Menu
Transfer calls to any phone number.
Greeting Only Box
Broadcast a message.
Lookup employees by first or last name.
Day/Night Main Menu
Have a greeting and main menu for Day time and a different for Night.
Question and Answer Mailbox
Like a regular Voicemail box, the Q & A mailbox plays a greeting and records the caller's response. But the Q&A Mailbox can play multiple questions in sequence and accept audio or touchtone input from the caller.
All the responses are stored in a database and can be retrieved over the web or by phone. This makes the Q & A Mailbox a great choice for data collection, whether opinion surveys or product orders.
Routing Menus and Sub Menus
Set up a multi-level menu. Keep it simple or as sophisticated as you need!
Personal Extension Voice Mailboxes
Voicemail for every employee, both in the office or off premise. Assign virtual mailboxes for remote offices or outside associates.
Department Extension Mailbox
Assign mailboxes for groups and departments such as Sales or Support.
Fax On Demand Box
Store and forward documents and forms as fax on request.
Caller Hold Queue
Allows a caller to hold if the transfer to number is busy. Each queue is one caller. For more callers on hold, add more queues.
Interactive Voice Response Box
IVR Data Field Lookups**
Fax to Email
A dedicated number for receiving faxes as PDF
DID Direct Inward Dial Telephone Number
Dedicated telephone numbers that ring directly to departments or individuals.
See Enterprise Virtual Office Features
Crystal Clear Voice Mail Messages
From message taking and forwarding to automated transcription, Diamond Voice delivers quality and clarity
Nation Wide Toll Free Voice Mail
Toll-Free virtual telephone number with unlimited capacity. Get a memorable Vanity number for immediate activation or bring your own.
Unlimited Message Capacity
High Call Volume
Speed through voicemails and quickly prioritize with Voice to Text
Read Your Voice Mail
Speech to Text (STT) automatically transcribes your voicemail into text and delivers it directly to your Cell phone and your Email account so you can read your voicemail.
Speech to Text converts your voicemails into organized messages you can read on your own time. Voicemail to text means less time hitting the repeat button and also means you don’t have to write anything down.
It’s much faster to forward the message to other team members as well. Our voice to text system is top notch and can understand numerous accents, tones, voice pitches and more.
Don't have DV Voicemail? No problem. You can start today!
Automated Attendant for Telephone Call Routing, Office Voicemail and Call Forwarding
A Better First Impression
Running a business is a constant push to keep moving forward. This includes finding better, faster, more productive ways to do the normal things. For many businesses, like yours, all phone calls are handled manually.
When calls are forwarded to the wrong people, office voicemails get lost in the main switchboard, telephone routing gets tangled up and customer satisfaction plummets. The telephone is often the first impression a potential customer has of your business, especially customer support.
Never Makes Mistakes, Never Sleeps
An automated attendant handles these tasks much more efficiently because it is running 24 hours a day, 7 days a week.
Your office voicemail is organized and sent to the right person so it is never forgotten. Call Routing and forwarding is automated and accurate.
Saves Your Team Time
Suddenly, your employees are freed from answering unnecessary phone calls and can now work on the tasks you hired them for. What you pay for an automated attendant is pennies on the hour compared to the average salaried employee.
Choose the Virtual Attendant That Fits You
Your customers’ phone calls are important and urgent which makes them top priority. If you’re a growing small business, check out the “Virtual Small Office” option. For larger businesses with rapid growth , keep everything humming with the “Enterprise Office” option.
Every business needs their office voicemail to be organized and efficient. Start today or learn more about Business Voicemail to discover better voicemail options than you currently have.