Auto Attendant & Voice Mail Features

DIAMOND VOICE > Cloud VoIP > Virtual Office Packages > Auto Attendant & Voice Mail Features

Voice Mail Features

  • Web Management Portal
  • Configure your service, retrieve messages and reports on the web.
  • Unlimited Mailbox Capacity
  • Live Call Transfer – Blind, Monitored or Screened
  • Voicemail Delivered to Email as WAV
  • Flexible Menu Number Assignment
  • Multi Level Menu Routing
  • Message Forwarding
  • Message Delivery Receipts
  • Pause, Rewind, Fast Forward Message Playback
  • Forward With or Without Comment
  • Voicemail Speech to Text*
  • Confidential Message Delivery
  • Auto Time/Date Stamp
  • Save Message As New
  • Scheduling for Transfer and Message Notify
  • Retrieving recordings
  • Personal Group Distribution Lists
  • Multiple Mailbox Greetings
  • Make, Answer Messages to/from Other Users
  • Volume Adjust
  • After Hours, Holiday and Lunch Greetings

Virtual Office Features

VOICE TO EMAIL

Delivers voicemail messages to your email or smart phone
  • With a busy schedule of countless client and in-house meetings, returning to see your phone blinking with multiple voicemails can put a quick halt to your day. Get your messages on the go.
  • From executives to account reps to service techs, we've all experienced message overload with voicemail, text messages and email. This is why we implemented Voice to Email capabilities for all Diamond Voice phones. It's an included benefit that lets you tap into your voicemail inbox from anywhere in the world without having to stop and call-in.
  • Instead of maneuvering through your voicemail on the telephone, get voicemail included with your email or text messages. All your messages in one place, easily accessible, at your fingertips with no wasting time searching. Online back-up saves you concern of accidentally deleting an important message from a customer. Voicemail to email lets you combine all your messages, voicemails and emails, into one application, in order.

Flexible Message Delivery

Get the whole recording or just a New Message Notification without the attachment.
You can always call in and listen to messages by phone
Messages can be automatically transcribed to text
Simultaneous delivery to Multiple email or Text message addreses
For high traffic applications, get message as a WAV file and mark the message as "Old" for quicker deletion or forward then delete immediately.

LIVE CALL TRANSFER

Turn your Voicemail Service into a Call Routing system
It’s not uncommon for a growing business like yours to have employees both in the office and out of the office, at a customer or in route. As you grow, it can get tricky trying to route the customer through the office maze, to the right department and, ultimately, the right person. Worse, many older phone systems are confusing to use, resulting in dropped calls or call transfers to the wrong people. Most can’t route calls to employee cell phones.
We made sure, along with our crystal clear audio, to also make it easy to transfer calls. Less time for your customers on the phone, less complaints, happier employees, more sales. Call transfer isn’t a shaky issue anymore for you.
Integrated Transfer
Transfer calls to any domestic or toll-free telephone number.*
Live Call Transfer works with any Voicemail box.
Transfer a call immediately, on specific schedule, or when prompted by the caller.
During the transfer, the caller will hear music, a custom on-hold message or Real Ring SM
Live Call Transfer comes in several flavors:
Blind Transfer
Caller is transferred directly to another number with no delay or waiting to see if the transfer to number is answered

Monitored Transfer
Wait for Answer Caller will transfer if the transfer to number is answered
Transfer with screening ("Press 1 to accept this call...")
Transfer with screening and Name announce - Caller speaks their name at the prompt and you hear: "You have a call from 'Dan'. Press 1 to take the call or pound to take a message"
Call Transfer is an core feature of both Virtual Office Enterprise and Virtual Small Office packages.
Live Call Transfer also works with Call Recording.*

*Toll charges may apply

To setup Call Transfer on your voice mailbox or if you need assistance taking advantage of all its features, just call and we will use Live Call Transfer on our end to get you to the right person who can guide you through it.

Questions? Call: 888-293-1550

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Simultaneous Ring

Ring Multiple Phone Numbers at Once
Group Ringing

Calls ring to a group of phone numbers. First phone to answer gets the call!*

  • Simultaneous Ring works with Live Call Transfer. Call Transfer is an core feature of Virtual Office. Transfer a call immediately, on specific schedule, or when prompted by the caller.
  • Simultaneous Ring also works with Message Notification and Delivery. The first phone to answer gets the message.
  • During the transfer, the caller will hear music, a custom on-hold message or Real Ring SM.
Works with all versions of Live Call Transfer:
Blind Transfer
  • Caller is transferred directly to another number with no delay or waiting to see if the transfer to number is answered.
Monitored Transfer
  • Wait for Answer Caller will transfer if the transfer to number is answered.
  • Transfer with screening ("Press 1 to accept this call...").
  • Transfer with screening and Name announce - Caller speaks their name at the prompt and you hear: "You have a call from 'Dan'. Press 1 to take the call or pound to take a message".
Call Transfer is an core feature of both Virtual Office Enterprise and Virtual Small Office packages. Live Call Transfer also works with Call Recording.*
*Toll charges may apply

Questions? Call: 888-293-1550

Contact Us Today!

REAL RING

Enhance the Callers Perception of Accessibility
Real Ring SM makes your Voicemail or Virtual Office service with automated attendant appear to the caller to be just a regular telephone number. Real Ring™ enhances ring through call transfer service for your virtual PBX.
Here is how it works:
When the caller dials your number or extension, instead of hearing music while the call is being transferred to you, the caller hears ringing. If you take the call, then you have the caller live. If not, the caller is routed to voicemail

What's the benefit?
Think about it, when you call a company and you hear ringing as opposed to Hold music, you feel like you are about to get through to someone. There is something mentally gratifying to the caller about hearing ringing, especially if they just navigated through an auto attendant menu.

It will enhance the callers perception of your accessibility.
Real Ring BenefitsSM

Rings like regular Telephone number
Hear ringing during transfer
Enhances Caller Experience
Mentally Gratifying
Appear More Accessible
Reduces Phone Tree Fatigue
Anonymous Recording Support

When used with Call Recording services, the caller will not even know that the call is being routed through a recording system.

Real  Ring also serves to reduce the perception that the call is being handled by an automated system.

Real RingSM can be added to any Voicemail or Virtual Office service using call transfer.

Questions? Call: 888-293-1550

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CALL TRANSFER TAKE BACK

Transfer Callers from your Cell Phone or Landline with Virtual PBX
What it Does
Call Transfer Take Back allows you to put a caller back into the Diamond Voice IVR system and send the call to another extension.
Why it Makes Your Callers Happier!
After a call is routed to you, the caller may need to talk with someone else at your office. Instead of making them hang up and call back, you can route them yourself. Now you have the ability to Transfer Calls just like a PBX from your cell phone, home or small office telephone.

This saves time and adds convenience for your customers.
How it Works
When a call is transferred to you through the Diamond Voice IVR, you can press a button on your phone, like "0" or "9", to route the caller to a different menu or extension mailbox. The button and the destination box are pre-programmed for you.

So, for example, you can tell the caller: "I'm going to put you back in to the auto attendant. Press 3 to reach accounting." When you press "0", your phone hangs up and the caller is back in the automated IVR menu where they can choose another destination. Or "0" can send them directly to an extension such as another colleague or department.
Routing Options
Transfer Take Back is flexible to meet your specific requirements. The Transfer Button is defaulted to "0" but can be set to a different digit if needed. The Transfer Destination can be any mailbox or menu connected to your Virtual Office service configuration.

To give your caller choices, the destination can be your Main Menu.
To always send the call to your assistant, the destination can be the assistant's extension.
If the caller needs to make a payment, the destination can be Pay By Phone.
If the caller needs to leave a message, the destination could be your mailbox.
If you want the caller to take a survey, the destination could be a Question and Answer mailbox.
Examples of Transfer Take Back
• Keep mobile employees connected to the main office and each other.
• Extend PBX functionality to home-based contractors.
• Route callers to a Customer Satisfaction survey at the end of the call.
• Place customers in an Automated Payment system.
• Send call center callers to secondary support level.
What it Costs
Transfer Take Back is a free feature with any Diamond Voice Virtual Office or Voicemail service. Just contact the Diamond Voice Support department or your Account rep to activate!

Questions? Contact a friendly support specialist today! 888-293-1550

Contact Us Today!
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