Ordering and Order Status Case Studies

Best Pet Tags receives dozens of requests per day for their products. Given the customized nature of their products, accuracy is absolutely necessary. Orders must be complete and exactly as the customer specifies. Multiple calls need to be handled at one time and order taking should be available 24/7.

JustFlowers.com found they needed the ability to automate delivery status notifications to customers during peak times such as Valentine’s Day or Mother’s Day. In addition, during peak times, they needed to handle a large volume of inbound calls of customers checking on their order and delivery status.