Call Recording Case Studies

The clients that HomeTech serves have agents and users who are often out of the office but require a secure and reliable recording service that will work with any telephone. The agents need to record conversations with claimants for documentation purposes and be able to mark which recordings need to be transcribed.

teleXpertise makes hundreds of Quality Testing phone calls for clients. They needed to record these calls in a way that was transparent to the recipient. They also needed to be able to retrieve recordings from the web and clearly hear both sides of the conversation. They have multiple agents making calls so each agent needed a unique access code and way to track their calls.

In negotiations for business dispute resolution, Dry Creek needed to be able to record their face-to-face meetings and discussions with clients. The recording system needed to be easy to use and constantly available. The recordings should be easy to access and retrieve. The recording lengths varied from a few minutes to over an hour. They also required secure storage.