Cell Phone Call Recording

Let's face it, apps are great, but they're not for everyone. By using the call forwarding feature already available on your cell phone, you can easily record incoming calls and maintain a secure record of important conversations.

On most phones, when you press "Ignore" on a call, it forwards somewhere else, usually to voicemail. By using this built-in feature, you can forward any incoming call you want to record to the Diamond Voice Call Recording System. When you don't need call recording, simply answer the call as normal.

This provides a simple way to capture and manage recorded calls without changing how you use your cell phone.

As soon as the call forwards to Diamond Voice, it rings right back to your cell phone number. Call recording is now enabled, and you'll see the Diamond Voice Caller ID, so simply answer the call as you normally would.

The conversation can then be securely recorded and stored for future reference, compliance, or business documentation purposes.

While the call is being forwarded, the caller will only hear ringing and will not know the call is being recorded. If you operate in an area where all parties must be notified, you should inform the caller before proceeding.

Alternatively, a custom message can be configured to play a recording such as, "For quality assurance and training purposes, this call may be recorded."

Your recordings are safely stored in the cloud. You can have an email link sent to you at the end of every call for immediate access and review.

To review, the steps are:
1. Register your phone with the Diamond Voice service.
2. When your phone rings, ignore the call.
3. Access your recordings from the Web portal.

Recording outbound calls is even easier than inbound calls. No app or call forwarding is required. Once you sign up for service, you'll receive your own access telephone number.

This number connects directly to the Virtual Phone Booth Call Recording System, allowing you to record outbound business calls, sales conversations, and customer interactions with ease.

When you want to record a call, simply dial the VPB access number. For added convenience, you can create a Speed Dial icon on your home screen.

The Diamond Voice system answers and prompts you to enter the number you wish to call. Once connected, the outbound call recording begins automatically.

By default, the Caller ID displayed to the person you call will be your cell phone number. However, you have several options. You can choose to display a different number, such as your business or office phone number, whenever you use the Virtual Phone Booth.

You can also be prompted each time you place a call, allowing you to use your default number or enter an alternate Caller ID. This flexibility makes it easy to manage both personal and business call recording from a single system.

One advantage of the Virtual Phone Booth is that you can access your recorded calls by phone or through the web portal. Recordings are stored securely in a voice mailbox, allowing you to call in, log in, and listen to recordings just as you would voicemail.

While it's faster to place calls from your cell phone because it's registered with the Virtual Phone Booth system, you can record calls from virtually any telephone. Simply enter your PIN to log in, then enter the number you wish to call.

Whether you're using your office phone, home phone, or someone else's phone, you can access the same call recording features and record important business conversations whenever needed.

So to recap, the steps when using the Virtual Phone Booth are:
1. Dial the VPB access number
2. Enter the number you wish to call
3. Retrieve your recording by web or by phone