Escalated Message Delivery
Tiered Message notification to multiple people
Receive your voicemails instantly as a playable WAV file in your email.
Transfer Take back enables you to transfer in progress calls from your mobile phone to another extension or to your personal mobile phone (or from your mobile phone to your office phone) simply by entering a star code into your phone during the conversation.
With Simultaneous Ring Service, you can direct your incoming calls to automatically ring up to six different phones (your office phone, your home phone, and any mobile phone, for example) depending on where you will be at different times during the day. Simultaneous Ring Service guarantees that you won't miss important calls. <
Professionally answer incoming calls with flexible call routing options. Professional voice talent available.
Monitor calls, train new employees or document verbal contracts.
*May require additional cost
Extension Dialing & Transfer
Transfer callers anywhere in the system- to another employee, the operator or an outside number with supervised or blind transfer.
Holidays, After Hours or Day/Night modes On demand or on schedule change the greeting callers hear and routing options available.
Custom Message On Hold Use the default music or provide your own script to have Professionally recorded messages heard by callers.
Automatically distribute incoming calls to a group of extensions. Calls ring department or sales groups.
Allow callers to reach you even when you are on the phone. Alternate between parties as needed.
Receive faxes in your email automatically to a personal, dedicated fax number. Faxes are delivered as .PDF files.
*May require additional charge
Forward your calls to another extension or external phone number.
Never miss an important call! Create a list of phone numbers where you can be reached such as desk, home, or cell. Set one as the default. Calls not answered at the default number transfer the other numbers. If no answer, call is routed to voicemail.
Voice, Fax and Email in one inbox. Listen to or read Voicemail messages, view faxes and check email at the same time.
Dedicated telephone numbers that ring directly to departments or individuals.
Activate a new number or bring your own.
*Additional cost per minute
Scheduled Mailbox Greetings
Set a Day, Night, Lunch or Weekend greeting and schedule it to play at a specific time.
Call Forwarding Priority Routing
Block unwanted callers and control the times when other calls are permitted. Special Routing options include time of day and day of week. You can even create a list of friends that are never blocked from calling you.Give special clients priority access straight to your phone! Enable Find Me Follow Me Call Forwarding to stay in touch in or out of the office.
Park a caller on a dedicated extension while you use your phone to make another internal or external call, or page another employee to pick up the call. A parked call can be picked up by any extension within the organization.
A Dial By Name Company Directory allows your callers to look up an employee. The Dial-by-name directory can work with the first or last name of the employee.
Add a third person to your phone conversation.
Employees or agents log into an ACD queue group so they can answer calls for a specific department. Incoming calls are routed into the appropriate queue, and the calls are distributed to the agents logged into that queue.
General Mailbox for each department such as Sales or Accouting. Messages are then distributed to one or more employees.
Every employee has their own voice mailbox even if they do not have a phone.
Name and number of incoming caller appears on display.
Easy system configuration with a graphical, web-based tool, accessible from any web browser. Administrators have complete access to oversee, change, and monitor all system functions. Includes real-time usage and call reports.
Calls are automatically be forwarded to voicemail.
Complete record of all your inbound and outbound calls and faxes. View the number or extension dialed, the time, date and duration of the call.
IP and SoftPhone Compatible
Works with all IP phones and most standard softphones
Our new Web Portal makes it easy to access and control features such as Unified Messaging and Call Routing. Web Portal also allows you to view your call logs, listen to Call Recordings and forward Voicemail. This is a great record keeping tool for businesses.