IVR Case Studies

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Automated Configuration 
Case Study

Plantronics headsets are state of the art and can be configured to work with a variety of devices and environments. Users need interactive assistance with setting the listening and speaking volumes of their headsets.
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virtual small office

Benefits:

Increased customer service quality & speed
Help multiple callers at once
Available 24x7
Improved customer satisfaction
Decreased Live Support call load

Salary Verification IVR 
Case Study

Group One Services provides help with screening and employment verification for the medical industry. Hospitals who are members of the Group One network simply refer employment verification queries to Group One. Network members provide salary and employment data to Group One weekly. Group One is the largest provider of employment information for medical facilities in North Texas.
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virtual small office

Benefits:

Increased revenue
Reports of results allows customers to see value of service
Reduced maintenance costs

IVR FAQ & Survey
Case Study

Keane provides custom-tailored unclaimed property services to serve a variety of industries, including banks, brokerages, insurers, mutual funds, and public corporations. Keane is the leading expert that public corporations rely on to avoid the escheatment of shares and provide the highest level of customer service to corporate issuers and their shareholders.
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virtual small office

Benefits:

Increased customer service quality, satisfaction, and speed
High volume of callers can use at the same time, 24x7
Call volume tracked in real time
Automated process to identify call resolution
Actionable customer feedback from satisfaction surveys
Decreased Live Agent call load

Audio Information Line
Case Study

Eisenbergs Skatepark was a premier skatepark for in-line skating, skate boarding and BMX biking in Plano Texas. Eisenbergs provides Skate lessons, Party Hosting, Celebrity events and daily open skate times. This Audio Information Line Case Study outlines Diamond Voice Solutions to the problem.
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virtual small office

Benefits:

Increased visitors & revenue
Increased customers satisfaction & no more busy signals
High quality voice recordings maintain a professional image
Increased employee satisfaction
Decreased response time
Reduced maintenance costs

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