Cell Phone Call Recording

Let's face it, apps are great but they're not for every one. By just using the Call Forwarding feature you already have on your cell phone, you can record incoming calls.

On most phones, when you press to "ignore" a call, it forwards somewhere else, usually to voicemail. By using this built-in feature, you can forward any call you want to record into the Diamond Voice Call Recording system. When you don't want to record the call, just answer as normal.

As soon as the call forwards to Diamond Voice, it rings right back to your cell phone number. But now Call Recording is enabled and you will see the Caller ID of the Diamond Voice system, so answer the call as you would normally. 

While the call forwards, all the caller will hear is ringing. They will not know the call is being recorded. So if you live in a state where both parties need to know, you will want to tell them. Alternatively, a custom ring tone can be configured to play a message like "For training purposes, this call is being recorded"

Your recordings are safely stored in the cloud. You can have an email link sent to you at the end of every call for immediate access and review.

To review, the steps are:
1. Register your phone with the Diamond Voice service.
2. When your phone rings, ignore the call.
3. Access your recordings from the Web portal.

Recording outbound calls is even easier than inbound. No app or Call Forwarding required. Once you sign up for service, you get your own access telephone number. This number rings into the Virtual Phone Booth Call Recording system.

When you want to record a call, first dial the VPB access number. You can make it faster with a Speed Dial icon on your home screen.  The DV system answers and prompts you to enter the number of the person you want to call. The call connects and recording begins.

By default, the Caller ID seen by the person you call will be your cell phone. However, there are a couple of options to choose from. You can opt to show a different number, like your work phone number. Any time you use the Virtual Phone Booth, that is the number they see. The other option is to be prompted each time you make a call. This allows you to use the default or enter an alternate number to display. This works well for recording both personal and business calls.

One advantage of the Virtual Phone Booth is that you can listen to your call recordings over the phone. The recordings are stored in a voice mailbox. You can call and login to your mailbox and play the messages just as you would voicemail

While it is quicker to call from your cell phone because it is registered with the VPB system, you can actually call from any phone. You will have to enter a PIN to login, but then you can enter the phone number to call just like from your cell phone. So if you need to use someone else's phone or your office phone to make the call, it works just as well.

So to recap, the steps when using the Virtual Phone Booth are:
1. Dial the VPB access number
2. Enter the number you wish to call
3. Retrieve your recording by web or by phone